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IVR vs Agent 30 Day Performance
1,370 fewer calls
handled by staff each month
Workload Reduction
56%
IVR
Traditional System
Total Calls
3,042
Staff-Handled Calls
2,430
≈80%
Automated Rate
3.7%
114 automated calls
56% REDUCTION
Agent
Intelligent Assistant
Total Calls
2,415
Staff-Handled Calls
1,060
≈44%
Automated Rate
6.5%
158 automated calls